What is a Cloud Contact Center?

Transform your customer communication with a cloud contact center solution that handles inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications—all through a reliable internet connection.

Compared to traditional on-premise PBX systems, cloud contact centers eliminate the need for hardware installation and maintenance, speed up deployment, require no upfront investment, scale seamlessly with your business, and enable your team to engage with customers from anywhere, at any time.

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Aspect	Cloud	Traditional
Global Reach – Easily expand your operations worldwide.	✔	✘
Business Continuity – Stay resilient with minimal downtime.	✔	✘
Maintenance – Enjoy automatic updates and minimal IT overhead.	✔	✘
Flexibility – Enable agents to work from any device, anywhere.	✔	✘
Integrations – Connect effortlessly with modern business tools.	✔	✘
AI & Automation – Use intelligent tools to boost productivity.	✔	✘
Channels – Communicate seamlessly across multiple platforms.	✔	✘
Remote Work Enablement – Empower teams to work from anywhere.	✔	✘
Scalability – Adjust quickly to meet changing business demands.	✔	✘
Cost Savings – Reduce capital and operational expenses.	✔	✘
Setup & Infrastructure – Deploy quickly without heavy hardware.	✔	✘

Key Benefits

1

Unlimited Calling to
US and Canada

Manage calls, messages, and contacts from a single platform with an interface built for simplicity.

2

Business Messaging

Connect your softphone with existing business tools, CRMs, and workflows for improved efficiency and less switching between apps.

3

Agent & Supervisor Tools

Improve performance through monitoring, whisper support, and call recording.

4

AI & Automation

Automate tasks with chatbots, sentiment analysis, and predictive dialers.

5

400+ Integrations

CRM and Helpdesk integration with Salesforce, Zoho, HubSpot, Freshdesk, and more.

6

Scalable & Flexible

Scale your team with ease—add or remove agents as needed and pay only for what you use, with no heavy infrastructure costs.

7

Quality & Assurance

Record calls for quality assurance
Coach agents with silent monitoring
Collect feedback through post-call surveys

8

Queue Treatments

Skills Routing → Connect to the right agent
Queue Rules → Manage wait times
CBIQ → Request a callback
SMS Keywords → Auto-reply messages
Custom Routing → Advanced call flows

9

Agent Experience

Web, Mobile & Desktop → Access anywhere
PBX Support → Integrated phone system
Call Notes → Log dispositions
Screen Pop & Scripting → Guided agent workflows
Contact History → View past interactions

10

Dashboards and Reporting

Standard Reports → Pre-built insights
Custom Reports → Tailor to your needs
Report Subscriptions → Automatic delivery
Agent Dashboard → Real-time performance
Queues Dashboard → Live queue monitoring
Data Export → For external analytics

Cloud Contact Center Solution

Say good bye to slow and outdated legacy contact center solutions. Transition to a cloud-based contact center set up to deliver a fast, scalable, connected, and omnichannel communication experience to your customers.